Chargebacks eat your margin
You lose the sale, the product, and the shipping cost — then the bank adds a dispute fee on top.
Stop losing revenue to chargebacks.
Countercase uses AI to build and submit winning dispute responses automatically. You only pay when we win.
No setup fees. No monthly minimum. 25% of recovered revenue.
Works with
- Shopify
- WooCommerce
- BigCommerce
- Stripe
- PayPal
Disputes are a revenue leak, not a paperwork problem.
Fighting them takes hours
Every dispute means manually collecting order records, tracking numbers, and customer messages.
Unanswered disputes are automatic losses
Miss the response window and the chargeback is written off against you by default.
How it works
- Step 1
Connect your store
Link your store and payment processor. Setup takes minutes, with no engineering work required.
- Step 2
AI builds the case
Countercase pulls the evidence and writes a rebuttal in the format each card network expects.
- Step 3
Submit & win
Responses are auto-submitted before the deadline, and results are tracked in real time.
Everything a dispute response needs, handled
Automatic evidence collection
Order details, delivery tracking, customer communication, IP and device data, and your refund policy.
Reason-code-specific responses
Each rebuttal is written for the exact reason code and the requirements of Visa, Mastercard, or Amex.
Deadline tracking
Every dispute is tracked against its response window so nothing lapses unanswered.
Win-rate analytics
See win rates and recovered revenue by reason code, processor, and card network.
Human review for high-value disputes
Large disputes get a specialist review before the response is filed.
Bank-grade security
Encrypted in transit and at rest, with least-privilege, read-only access to your store data.
Pricing
No win, no fee
25% of recovered revenue
- No setup fees
- No monthly minimum
- Unlimited disputes
- Cancel anytime
Handling 100+ disputes a month? Email us for custom pricing.